Thank you for choosing RafaMind. We want to ensure your complete satisfaction with your purchase. This refund policy outlines the terms and conditions for refunds, including pre-order refunds. By making a purchase or pre-ordering a product from us, you agree to this policy.
General Refund Policy:
- Our refund policy applies to all products and services unless specifically stated otherwise.
- Refunds will be issued in accordance with the terms and conditions outlined below.
- This policy does not affect your statutory rights as a consumer.
Eligibility for Refunds:
- To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.
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Refunds are available within 7 days from the date item is marked as delivered.
Pre-Order Refunds:
- Pre-orders refer to purchases made for products that have not yet been released or are on backorder.
- Pre-order refunds are available upon request, subject to the following conditions:
- If you've paid for a pre-ordered copy of Soulwork: Journey Of No Destination but have changed your mind about the purchase, you can request a refund.
- Refunds can be issued for pre-ordered Workbook Journals, as long as the request is made before the release date or within 14 days of purchase.
How long do I have to cancel my workbook journal Soulwork: Journey Of No Destination?
- If you paid for a pre-ordered copy of Soulwork: Journey Of No Destination more than 14 days before the main product release date, you can cancel any time up to the release date.
- If you paid 14 days (or less) before the main product release date, you can cancel up to 14 days after placing the pre-order.
- You will receive a refund to the original payment method where possible*.
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To cancel your pre-order, please contact us.
Refund Process:
- To request a refund, please contact our customer support team at support@rafamind.com.
- Provide your order details, reason for the refund, and any supporting documentation.
- We will review your request and aim to respond within 24-72 hours.
- Approved refunds will be processed within 48 hours.
- Refunds will be issued to the original payment method used for the purchase, when possible.*
Non-Refundable Items and Services:
- Certain items or services may be non-refundable, including but not limited to:
- Downloadable digital products once they have been accessed or downloaded.
- Services that have already been provided or consumed.
- Products that have been damaged, altered, or used beyond normal wear and tear.
- Sale items cannot be refunded.
*There are certain situations where only partial refunds are granted (if applicable)
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your financial institution.
- There is often some processing time before a refund is posted.
Return Shipping:
- If a product needs to be returned, you may be responsible for return shipping costs unless the return is due to our error.
Changes to Refund Policy:
- We reserve the right to modify or update this refund policy at any time.
- Any changes will be effective immediately upon posting the updated policy on our website.
- It is your responsibility to review the refund policy periodically for any changes.
If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.
support@rafamind.com
*Note: We will make every effort to issue refunds to the original payment method. However, in some cases, refunds may be issued through alternative methods, such as store credits.
Last updated: 02/06/2025